Shipping policy
📦 Shipping Fees
We offer FREE Standard Shipping on all orders—no minimum order requirements.
⏳ Order Modifications & Cancellations
- Orders can be modified or canceled within 24 hours of placement.
- After 24 hours, the order moves into processing, and no further changes or cancellations are possible.
📅 Delivery Timeline
- Processing Time: Orders are processed within 2-3 business days before being shipped.
- Shipping Time: Orders typically arrive within 7-15 business days (excluding processing time).
🔍 Order Tracking
- A tracking number will be provided within 24 hours of order placement.
- Tracking updates may take 3-5 business days to become active.
- If tracking remains inactive for more than 5 days, contact support for assistance.
💰 Compensation for Delayed Orders
- If an order is not delivered within 35 days, sellers can request a full refund or replacement.
- Contact SenHub Global Support to start the resolution process.
⚠️ Delivery Delays Beyond Control – No Compensation Provided
Shipping times may be affected by unforeseen external factors, including:
✔ Severe weather conditions
✔ Peak holiday seasons
✔ Customs inspections
✔ Shipping carrier delays