Refund policy

🚫 No Returns Required


To ensure a faster resolution, returns are not required in most cases. Instead, refunds or replacements are processed based on the eligibility criteria below.

✅ Eligible Scenarios for Replacement or 100% Refund


To ensure a faster resolution, returns are not required in most cases. Instead, refunds or replacements are processed based on the eligibility criteria below.


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⚠️ Less Conclusive Scenarios & Partial Refund Policy


Some cases may not qualify for a full refund, but partial refunds ( up to 20% of the base cost of the product) may be offered depending on the situation.


🎨 1. Product Color Variations


Clarification:|


  • Colors may appear slightly different due to lighting, screens, or photography.


Policy:


  • Refunds or replacements are not issued for minor color variations unless the discrepancy is significant and affects usability.


📏 2. Product Size or Fit Issues


Clarification on Sizing Standards:


  • Accurate sizing charts are provided for all products. Customers are responsible for reviewing these before ordering.


When Refunds or Replacements Are Issued:


  • If the delivered size is different from the size ordered, a replacement or refund will be issued upon submission of photo evidence.


When Refunds or Replacements Are Not Issued:


  • If the wrong size was ordered or the sizing chart was not consulted.
  • For personal dissatisfaction with the fit (e.g., too tight or too loose) unless there is a clear error in the description.


🛠 3. Product Quality Expectations


Clarification:


Small differences in texture, weight, or material are not considered defects.


When Refunds or Replacements Are Issued:


  • If the product substantially deviates from the description (e.g., incorrect material or missing details).
  • Customers must provide photo or video evidence.


When Refunds or Replacements Are Not Issued:


  • For subjective dissatisfaction (e.g., "I thought it would feel different").
  • Minor differences in texture, weight, or material that do not affect functionality.


🔧 4. Product Works but Doesn’t Meet Expectations


Clarification on Product Use:


  • Our descriptions are accurate, but sellers are responsible for ensuring their marketing does not overstate features or quality.


When Refunds or Replacements Are Issued:


  • If the product significantly deviates from its described functionality or specifications.
  • Photo or video evidence is required.


When Refunds or Replacements Are Not Issued:


  • For overselling (e.g., exaggerating product features).
  • For personal dissatisfaction or minor aesthetic variations.

❌ Scenarios Where Refunds/Replacements Are Not Issued


🚫 Incorrect Shipping Address Provided


  • No refunds if the customer provides an incorrect or incomplete address.
  • If the package is returned to the supplier, reshipping costs may apply.


🚫 Duplicate Orders or Mistaken Purchases


  • Orders can be canceled within 24 hours.
  • After 24 hours, no refunds will be issued for duplicate or mistaken purchases.


🚫 Package Marked as Delivered but Not Received


  • If tracking shows successful delivery, no refunds will be issued.
  • Customers should check with local couriers or neighbors.
  • If delivery cannot be confirmed and the carrier admits fault, a replacement or refund will be processed.


🔄 How to Request a Refund or Replacement


📌 Steps to Submit a Claim


1️⃣ Gather Required Information


  • Order ID
  • Clear photo of the damaged/wrong item (if applicable)
  • Photo of the shipping label on the package
  • For lost items, tracking confirmation from the local post office


2️⃣ Submit a Request



3️⃣ Processing Time


  • Refunds are reviewed within 2-3 business days.
  • Once approved, funds will be added to your SenHub Global wallet.


Updated on: 24/02/2025